extract from General terms and conditions
Art. 8: Right of withdrawal
8.1. Without prejudice to the provisions, exceptions and cases of exclusion referred to in art. 59 of the Consumer Code, the Customer has the right to withdraw from the Contract concluded pursuant to these General Conditions of Sale, without incurring any penalty, within 14 (fourteen) days from the day on which the Product was delivered or if several Products of an order are delivered separately, from the date of receipt of the last Product.
8.2. To exercise the right of withdrawal, the Customer must communicate his decision to Zanchi Snc, within the period of 14 days as indicated in art. 8.1 above, by e-mail to: email@example.com taking care to indicate in the subject of the communication "WITHDRAWAL" and specify the order number. The type of products and the data of the accompanying invoice.
8.3. After completing the requirements of paragraph 8.2 above, the Customer will receive an e-mail confirming the notice of withdrawal containing, if the product ordered has already been delivered and received by the Customer, the form (RMA) with all instructions on how to return the Product.
8.4. All Products must be returned to the Seller intact (without signs of wear, abrasion, scratches, scratches, deformation, etc.) complete with all parts and accessories, (packaging, boxes, documentation and/or other elements contained in the original packaging) otherwise the return will not be accepted. All shipping risks and direct costs incurred for the return of the products shall be borne by the Customer.
8.5. The Seller provides - as of now - that the return of the Products will be considered accepted only after having verified the integrity and the status of the returned Product. Verified this Zanchi Snc will proceed with to make the refund of the amount, giving prompt notice to the customer.