Shipping and Returns

This page is an extract of General Terms and Conditions of Sale

Art. 4: Shipping and Delivery of products

4.1. The information contained on the Site about the availability or otherwise of the Products and their delivery times are purely indicative and in no case binding on the Seller. 

4.2. The Seller undertakes to respect the delivery times as indicated on the Site. On average, the delivery time of the Products is approximately 45 (forty-five) calendar days from the day following that on which the Seller accepted the order. If the order cannot be processed by the Seller, as the Product ordered by the Customer is not available, even temporarily, for delivery, the Seller will give written notice to the Customer and refund any amount already paid by the Customer for the Product. 

4.3. The Products ordered by the Customer will be delivered by express courier (national or international) to the delivery address as indicated by the Customer in the order request. To complete the correct delivery of the Products, the presence of the Customer, or of a subject appointed by him, at the destination address is required. 

4.4. Zanchi Snc is responsible for the risk of loss and/or damage to the products purchased through the Site up to the time of delivery of the product to the final customer. The seller is not responsible for losses or damages that occur after this time. 

4.5. The Customer undertakes to check promptly, or at the time of delivery of the Products by the courier/shipper, that the delivery has been carried out correctly and that it includes all and only the Products purchased and is required to promptly notify the Seller of the presence of any defective Products received and/ or any discrepancies and/ or discrepancies between the order and the goods received. Any such discrepancies must be immediately reported in writing directly at the bottom of the courier note. Once the courier’s waybill has been signed, the Customer will not be able to make any further claims regarding the external characteristics of the delivered goods. The Customer must keep the receipt and contact Zanchi Snc by phone at +39 0376 91225 or by e-mail:

Art. 5: Purchase price and shipping costs or taxes

5.1. The price of the Products for sale is that indicated and described on the Site at the time of the order by the Customer. The prices of the Products indicated on the Site are inclusive of the costs for standard packaging, VAT (where applicable) and any indirect duties (where applicable). They are to be considered net of shipping costs, expenses that will be calculated and communicated in the order confirmation email sent by the Seller to the Customer and that the Customer undertakes to pay to the Seller in addition to the price indicated on the Site. 

5.2 Depending on the country of destination of the Products to be delivered, the relative shipping costs will be displayed on the Site already during the order submission procedure; the Customer therefore acknowledges and undertakes to pay this cost in addition to the price of the Products ordered. 

5.3. The total price to be paid to the Seller will then be indicated on the order confirmation sent by e-mail from the Seller to the Customer. 

5.4. All additional costs, charges, taxes and/or duties payable in a particular country, in any way, to the Products ordered under the General Terms and Conditions of Sale are the sole responsibility and responsibility of the Customer. 

5.5. Sales prices, Products sold on the Site and/or their characteristics are subject to change without notice. Such amendments shall apply only to orders after the date of entry into force of those amendments. In any case, the Customer is therefore advised to check the final prices before submitting the purchase order. 

5.6. The Customer acknowledges that it accepts that the lack of knowledge of the costs, taxes and/or taxes referred to in paragraphs 5.4 and 5.5 above, at the time of sending the order to the Seller, does not constitute a fair cause for termination of this contract and that such costs may not in any way be chargeable to the Seller.

Art. 8: Right of withdrawal

8.1. Without prejudice to the provisions, exceptions and cases of exclusion referred to in art. 59 of the Consumer Code, the Customer has the right to withdraw from the Contract concluded pursuant to these General Conditions of Sale, without incurring any penalty, within 14 (fourteen) days from the day on which the Product was delivered or if several Products of an order are delivered separately, from the date of receipt of the last Product. 

8.2. To exercise the right of withdrawal, the Customer must communicate his decision to Zanchi Snc, within the period of 14 days as indicated in art. 8.1 above, by e-mail to: taking care to indicate in the subject of the communication "WITHDRAWAL" and specify the order number. The type of products and the data of the accompanying invoice. 

8.3. After completing the requirements of paragraph 8.2 above, the Customer will receive an e-mail confirming the notice of withdrawal containing, if the product ordered has already been delivered and received by the Customer, the form (RMA) with all instructions on how to return the Product. 

8.4. All Products must be returned to the Seller intact (without signs of wear, abrasion, scratches, scratches, deformation, etc.) complete with all parts and accessories, (packaging, boxes, documentation and/or other elements contained in the original packaging) otherwise the return will not be accepted. All shipping risks and direct costs incurred for the return of the products shall be borne by the Customer. 

8.5. The Seller provides - as of now - that the return of the Products will be considered accepted only after having verified the integrity and the status of the returned Product. Verified this Zanchi Snc will proceed with to make the refund of the amount, giving prompt notice to the customer.