Controlla le nostre F.A.Q. o contattaci a care@zanchi1952.com, saremo lieti di aiutarti!

Frequently asked questions

What is the origin of Natural Horn?

The horn is collected and selected exclusively from animals at the end of their life cycle, in full compliance with current legislation, and exclusively from unprotected species as required by the Washington Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). Read more.

Where are your products manufactured?

Our family has been manufacturing natural horn products since 1952. We are proud to offer products which are truly and completely Made in Italy since three generations, with the aim of maintaining and spreading the tradition of truly Made in Italy. Read more.

If I’m looking for something I can’t find, how can I request it?

If you are looking for a product that you cannot find, make your request to the email concierge@zanchi1952.com. Read more

Can I pre-order a product?

Our online shop does not provide the possibility to pre-order a product. However, you can always contact our Shopping Concierge service by contacting concierge@zanchi1952.com for advice and availability requests. Read more.

Can your products be reselled?

IIf you are a reseller or a professional and you are interested in reselling our products, find out more about our Trade Program or contact us at: info@zanchi1952.com. Read more

Can I receive a product identical to what I see in the pictures?

The horn is a natural material, so each piece will be a one of a kind. The article you see in the picture is to be considered as a generic reference of colour, while the shades and shades may vary slightly.

Which payment methods do you accept?

Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay.

Can I check-out as a guest?

You can check out as a guest or create an account. Creating an account will make it faster to place future orders and allow you to review your order history at any time.

I have not received my order confirmation email

f you haven’t received your order confirmation email, your order may not have gone through successfully or you might have submitted the wrong email address. Please check your spam folder, however if you still have not received it, please email us at care@zanchi1952.com and we will look into this for you.

Has my order been dispatched?

As soon as your order has been dispatched, you’ll receive from us a shipping confirmation email with DHL tracking link to track your order.

How can I track my order?

You can track the progress of your order by clicking on the link in your shipping confirmation email.

Where are you shipping from?

All orders are shipped directly from our factory in Italy.

How long will it take to receive my order?

As each product is exclusively handmade for you, delivery times may vary from one to four weeks. However, you will find an indication of delivery times on the article page. If you have any special delivery needs, please indicate this in the purchase notes or send an e-mail to care@zanchi1952.com.

Do I have to pay duty and import charges?

Europe: Orders are shipped from Italy, so no duties are chargeable, and VAT is included.
US: Orders up to the value of 800 USD will not incur any extra charges.
Australia: Orders up to the value of 1000 AUD will not incur any extra charges.
All other countries: You might be liable for duty charges from your local customs authority. 

Please double check with them or send us an email at care@zanchi1952.com.

Can I change or cancel an order once it has been placed?

Once payment has been made, the order can no longer be cancelled or changed. However, if you need to make any changes to your order, please let us know as soon as possible at care@zanchi1952.com and we’ll do our best to accommodate your request. Please note, once your order has been dispatched, we are unable to make any changes.

How do I return my order?

You can return your order within 14 days of delivery by sending us an e-mail to care@zanchi1952.com indicating your order number, which items you want to return and the reason. For more information visit the page Shipping and Returns.

My item is faulty, how do I replace it?

In the rare case that your item is faulty, please email us at care@zanchi1952.com attaching pictures clearly showing the issue. Our Product Team will evaluate the case and follow you up with the best solution (replacement or repair depending on the case).